Last Updated: June 29, 2026

 

Please read these Terms and Conditions ("Terms," "Agreement") carefully before using the website located at www.practik.ai (the "Site") or engaging the services of PractikAI, Inc. ("PractikAI," "Company," "we," "us," or "our").

 

1. Acceptance of Terms

By accessing or using the Site, booking a consultation, or engaging PractikAI's services, you ("User," "Client," or "you") acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, please do not access the Site or use our services.

If you are accessing the Site or engaging services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity.

 

2. Description of Services

PractikAI provides AI advisory services and technology solutions to clients across the supply chain, manufacturing, 3PL (third-party logistics), warehousing, and transportation sectors, including but not limited to:

• Advisory Services: Executive AI Training, Team AI Training, AI Readiness Assessments, AI Policy Development, Strategic AI Council facilitation, and Process Improvement Workshops

• Technology Solutions: Custom AI agent development, custom SaaS application development, system integration, deployment, cloud hosting, platform monitoring, and ongoing managed services

 

The specific scope, deliverables, timelines, and pricing for any engagement are set forth in a written proposal, statement of work, or services agreement executed between PractikAI and the Client ("Services Agreement"). In the event of a conflict between these Terms and a Services Agreement, the Services Agreement shall control with respect to that engagement.

 

3. Eligibility

The Site and services are intended for business users who are at least 18 years of age and who have the legal capacity to enter into binding contracts. By using the Site or engaging our services, you represent and warrant that you meet these eligibility requirements. We do not knowingly serve individuals under 18 or businesses engaged in unlawful activity.

 

4. Acceptable Use Policy

You agree to use the Site and PractikAI's services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable local, state, national, or international laws or regulations

• Transmit unsolicited or unauthorized advertising, promotional materials, spam, or any other form of solicitation

• Attempt to gain unauthorized access to any part of the Site, our servers, or any systems or networks connected to the Site

• Introduce viruses, malware, Trojan horses, ransomware, or other malicious code into the Site or our systems

• Use automated tools (scrapers, bots, spiders) to access, harvest, or collect data from the Site without our express written permission

• Reproduce, duplicate, copy, sell, resell, or exploit any part of the Site or its content for commercial purposes without our prior written consent

• Reverse engineer, decompile, or disassemble any software or proprietary technology underlying our services

• Impersonate PractikAI, its employees, or any other person or entity

• Use AI outputs or deliverables provided by PractikAI to develop a competing product or service without written authorization

• Engage in any conduct that restricts or inhibits any other user's use or enjoyment of the Site

 

We reserve the right to terminate access to the Site or services for any user who violates this Acceptable Use Policy.

 

5. Intellectual Property

All content on the Site — including text, graphics, logos, images, audio/video content, and software — is owned by or licensed to PractikAI and is protected by U.S. and international intellectual property laws. No content may be copied, reproduced, distributed, modified, or publicly displayed without our prior written consent, except for personal, non-commercial use.

 

A. PractikAI Intellectual Property

PractikAI retains ownership of all proprietary methodologies, frameworks, tools, templates, pre-existing software, platform components, and know-how that we develop independently of any specific client engagement ("PractikAI IP"), including any improvements thereto. Providing services to a client does not transfer ownership of PractikAI IP.

 

B. Client Intellectual Property

Clients retain ownership of their proprietary data, documents, workflows, and materials provided to PractikAI in connection with an engagement ("Client IP"). PractikAI is granted a limited license to use Client IP solely to perform the contracted services.

 

C. Work Product

Ownership of custom deliverables and work product developed specifically for a client (e.g., custom AI agents, applications, or documentation) will be addressed in the applicable Services Agreement. In the absence of a written agreement specifying otherwise, PractikAI retains ownership of all work product.

 

D. Feedback

If you provide suggestions, feedback, or ideas regarding our services or products, you grant PractikAI a non-exclusive, royalty-free, perpetual license to use and incorporate such feedback without obligation to compensate you.

 

6. Third-Party Services and AI Outputs Disclaimer

Our technology services may incorporate or rely on third-party platforms, APIs, cloud services, and AI models (collectively, "Third-Party Services"), including but not limited to Microsoft Azure, Google Cloud, OpenAI, and Anthropic. Your use of Third-Party Services integrated into our solutions may be subject to the terms and privacy policies of those providers, and PractikAI is not responsible for the availability, accuracy, or conduct of any Third-Party Service.

 

AI outputs — including agent-generated text, recommendations, analyses, routing suggestions, or other automated results — are provided for informational and operational support purposes only. AI outputs:

• May contain errors, omissions, or inaccuracies inherent to current AI technology

• Are not a substitute for professional judgment, expert review, or legally required compliance assessments

• Should be reviewed by qualified personnel before being acted upon in production, safety-critical, or legally consequential contexts

 

PractikAI does not warrant that AI outputs will be error-free, complete, or suitable for any particular purpose. The Client assumes all responsibility for operational decisions made in reliance on AI outputs.

 

7. Fees, Payment, and Subscription Terms

Advisory services are typically offered on a fixed-fee project basis, as set forth in the applicable proposal or Services Agreement. Technology solutions may involve a fixed-fee development phase followed by a recurring monthly subscription for hosting, monitoring, and managed services.

 

• Fees are quoted in U.S. dollars and are exclusive of applicable taxes.

• Payment terms are as set forth in the applicable invoice or Services Agreement. Unless otherwise specified, invoices are due within 15 days of receipt.

• Late payments may accrue interest at 1% per month on the unpaid balance, or the maximum rate permitted by applicable law, whichever is less.

• Subscription services will automatically renew for successive terms equal to the initial term unless either party provides written notice of non-renewal at least 30 days prior to the end of the then-current term.

• Fees paid are generally non-refundable except as expressly stated in the applicable Services Agreement.

 

8. Confidentiality

Each party acknowledges that during an engagement it may receive Confidential Information of the other party. "Confidential Information" means any non-public business, technical, or operational information disclosed in connection with the engagement that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the disclosure. Each party agrees to: (i) hold the other party's Confidential Information in strict confidence; (ii) not disclose it to third parties without prior written consent; and (iii) use it solely to perform obligations under the applicable Services Agreement. Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, was known prior to disclosure, or is required to be disclosed by law.

 

9. Disclaimers of Warranties

THE SITE AND ALL CONTENT, INFORMATION, AND MATERIALS PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PRACTIKAI EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

 

PRACTIKAI DOES NOT WARRANT THAT: (I) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (II) RESULTS OBTAINED FROM USE OF THE SITE OR SERVICES WILL BE ACCURATE OR RELIABLE; OR (III) ANY ERRORS IN THE SITE OR AI OUTPUTS WILL BE CORRECTED.

 

Advisory services represent the professional opinion and experience of PractikAI's team based on information provided by the Client. They do not constitute legal, financial, regulatory, or compliance advice, and should not be relied upon as a substitute for advice from qualified professionals in those disciplines.

 

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRACTIKAI, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SITE OR SERVICES, EVEN IF PRACTIKAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

IN NO EVENT SHALL PRACTIKAI'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO PRACTIKAI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

 

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

 

11. Indemnification

You agree to defend, indemnify, and hold harmless PractikAI and its officers, directors, employees, partners, agents, affiliates, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Site or services in a manner not authorized by these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; (d) your violation of any applicable law or regulation; or (e) any Client Data or materials you provide to PractikAI that infringe upon or misappropriate any third-party right.

 

12. Termination

PractikAI reserves the right to suspend or terminate your access to the Site, and to suspend or terminate any engagement, at any time and for any reason, including if we reasonably believe you have violated these Terms. You may terminate your use of the Site at any time by ceasing to access it. Termination of project-based or subscription-based services is governed by the applicable Services Agreement.

 

Upon termination of an engagement, each party will return or destroy the other party's Confidential Information as specified in the applicable Services Agreement. All provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitation of liability.

 

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be resolved as follows:

 

A. Informal Resolution

Before initiating any formal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation. Either party may initiate this process by providing written notice to the other describing the dispute. The parties will have 30 days (or such longer period as mutually agreed) to reach a resolution.

 

B. Binding Arbitration

If the dispute cannot be resolved informally, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA)  in accordance with its then-applicable Commercial Arbitration Rules. Arbitration shall take place in Baltimore, Maryland. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The prevailing party in any such arbitration shall be entitled to recover its reasonable attorney's fees and costs from the other party. 

 

C. Class Action Waiver

Any arbitration or legal proceeding shall be conducted on an individual basis only. You waive any right to bring or participate in any class action, collective action, or representative proceeding.

 

D. Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm pending arbitration.

 

14. Force Majeure

PractikAI shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, cyberattacks, failure of third-party infrastructure (including cloud service providers or AI model providers), labor disputes, changes in law, or government action. We will provide prompt notice of any such event and resume performance as soon as reasonably practicable.

 

15. Electronic Communications

By using the Site, submitting forms, or engaging our services electronically, you consent to receive communications from PractikAI in electronic form. Electronic communications satisfy any legal requirement that communications be in writing. You agree that electronic signatures and records have the same legal effect as their physical counterparts.

 

16. Modifications to Terms

PractikAI reserves the right to modify these Terms at any time. When we do, we will update the "Last Updated" date at the top of this page. We may provide additional notice (e.g., via email or a prominent Site notice) for material changes. Your continued use of the Site or services after the effective date of the revised Terms constitutes acceptance of the changes. If you do not agree with the revised Terms, you must discontinue use of the Site and services.

 

17. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable Services Agreement, constitute the entire agreement between you and PractikAI regarding its subject matter and supersede all prior discussions and agreements.

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

• Waiver: Failure by PractikAI to enforce any provision of these Terms does not constitute a waiver of the right to enforce it in the future.

• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. PractikAI may assign its rights and obligations without restriction.

• No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

• Relationship of the Parties: Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and PractikAI.

• Headings: Section headings are for convenience only and do not affect interpretation.

 

18. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us via email at privacy@practik.ai or through our online contact form.